Privacy Policy
This policy explains how information may be handled when you browse or contact Cordnestia.
Information we collect
- Information you give us: your name, email address, delivery address, order details and any message you send through the contact form or by email.
- Payment information: payments are planned to be handled by PayPal through the XPay plugin. PayPal processes your payment details; Cordnestia does not store full card numbers.
- Technical information: your browser type, device type, approximate location derived from your IP address, pages viewed and the search terms you enter in the site search.
- Cart information: the items you add to the cart, stored in your browser so the cart survives a page reload.
How we use information
We use this information to show relevant products, process and deliver orders, answer questions, handle returns and exchanges, prevent fraud and improve the shop. We do not sell personal information. We only send marketing email if you have asked for it, and you can opt out at any time.
Sharing
We share information only with services needed to run the shop: the payment provider (PayPal), carriers that deliver your parcel, and hosting or analytics providers that help the site work. These providers receive only what they need for their task. We may also disclose information where required by law.
Cookies and local storage
The site uses cookies and browser storage for the cart, basic preferences and, if enabled, anonymous traffic measurement. You can block or delete cookies in your browser settings; the cart may then not persist between visits. See the Cookie Policy for details.
Retention
Order records are kept for as long as needed to handle delivery, returns and legal obligations. Contact messages are kept until the question is resolved and for a short period afterwards. You can ask us to delete information that we are not required to keep.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to certain uses. To make a request, use the Contact Us page and include the email address you used with us. We may need to verify your identity before acting.
Children
The shop is intended for adults. We do not knowingly collect information from children. If you believe a child has provided information, contact us and we will remove it.
Changes to this policy
We will update this page when our practices change and show the revised date at the top. Continued use of the site after an update means you accept the revised policy.
Status of this policy
Some details, such as the exact hosting and analytics providers and the confirmed support mailbox, are still being finalised. The address [email protected] is planned but not confirmed active; until it is, please use the Contact Us page.