Cancellation and Exchange Policy
This page explains cancellation and exchange requests for Cordnestia travel-tech organizers.
Before you order
Because organizer cases are chosen for a specific device and cable load, the quickest way to avoid a cancellation is to check the product page first. Compare the layer count, mesh sections and outer dimensions described in the listing with what you carry. If you are unsure whether a keyboard case fits your board, read Choosing a Travel Tech Organizer or send a question through Contact Us before checkout.
Cancelling before dispatch
If your order has not yet been handed to the carrier, contact us as soon as possible with your order number and the email address used at checkout. We will confirm whether the order can still be stopped. A cancellation is only complete once we reply to confirm it; sending a request does not by itself cancel an order, and we cannot promise that a request arriving after packing has begun will be intercepted.
If the order has already shipped, please use the Returns and Refunds Policy instead of a cancellation.
Changing an address after ordering
Address corrections are treated like a cancellation request: we will try to update the order before dispatch, but we cannot guarantee a change once a label has been created. Include the full old and new address in your message so we can check it against the order record. If the parcel has already left, the carrier's own redirect options may apply.
Exchanges
If you received an item that differs from what you ordered, or a case arrives damaged, contact us with your order number and clear photos of the item and packaging. We will review the case and discuss a replacement or refund. For a change of mind — for example, a pouch that is smaller than you expected — an exchange depends on the item being unused, in its original condition and returned within the window set out in the Returns and Refunds Policy. Return shipping responsibility and any fees are confirmed with you before you send anything back.
What to include in your request
- Order number and the email address used at checkout.
- The product name and SKU, for example US07-B1449DE194BF.
- Whether you want a cancellation, address change, replacement or refund.
- For damage or mismatch, photos of the item, labels and outer packaging.
Timing and refunds
We aim to acknowledge cancellation and exchange requests promptly during business days. Approved refunds are returned to the original PayPal payment method; the time for funds to appear depends on PayPal and your card issuer. See the Payment Policy for how refunds are handled.
Status of this policy
Specific cancellation cut-off times, exchange windows and fee rules are still pending confirmation and will be published before the shop accepts real orders. The support address [email protected] is planned but not yet confirmed as an active mailbox. Until it is, use the Contact Us page for the current channel.